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Heather McGaffin

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DC’s 911 call center director cites improvements as council requests progress reports

This popular cellphone carrier keeps disconnecting 911 calls in DC

Despite hiring spree, oversight hearing shows staffing problems persist at DC 911 call center

DC touts staffing and other improvements at its 911 dispatch center

DC Council member says she will start making surprise visits to the city’s embattled 911 call center

DC’s 911 call center employees to get $800 bonus to show up to work